Support Specialist - First Level 80-100%
Examploo AG - Goldach, Rietbergstrasse 37
Employees
per arrangement
Examploo AG is a dynamic and growing company based in Goldach, in the beautiful Lake Constance region. Our passion for innovation and teamwork drives us to constantly break new ground and write success stories together.
To further expand our dedicated team, we are looking for motivated personalities who want to grow with us and actively shape the future of Examploo AG. Become part of our team and experience an inspiring work environment in one of the most beautiful regions of the Netherlands!
Your Tasks
- Taking customer enquiries and analysing them: First point of contact for customer enquiries by phone, email or ticket system, with responsibility for prioritising and categorising them.
- Providing solutions to problems: Resolving standard problems and supporting customers with technical challenges using the tools and documentation provided.
- Forwarding complex requests: Forwarding unsolvable or specialised requests to second-level support or other departments, with clear documentation.
- Maintaining the knowledge database: Entering and updating instructions, FAQs and support documentation to assist customers and colleagues.
- Customer-oriented communication: Ensuring professional and friendly communication with the aim of promoting customer satisfaction and loyalty.
What you bring
- Customer focus
Strong service and solution orientation, with the ability to empathise with customers' needs and to support them effectively. - Organisational and communication skills
Structured way of working, even under time pressure, as well as professional and clear communication in a multicultural team and with customers. - Language skills
Fluent communication in German, English and French, both orally and in writing, to support international customers. - Basic technical understanding
Knowledge of IT systems, software applications and basic troubleshooting, ideally with experience in a similar support environment.
What we offer you
- Fair salary: You do good work, we pay you appropriately. As a side note, all of our employees earn the same because we need everyone to be successful together.
- You are important – Our employees are the heart of our company. That is why we treat each other with respect and simplicity.
- We are doing well when you are doing well. That is why we promote a healthy balance between work and private life.
If you have any specific questions, please do not hesitate to contact Max Rater, Head of Support (max.muster@... or 071 552 14 14).
Do you need more information?
If so, please contact the person listed under Contact.
Contact
Tamara Gätzi
HR Businesspartnerin
Examploo AG
Phone: +41 71 552 14 10
HR Businesspartnerin
Examploo AG
Phone: +41 71 552 14 10