About KEMARO Inc.

KEMARO Inc. is an innovative industrial robotics company specializing in autonomous dry-cleaning solutions for manufacturing, warehousing, and logistics. Established in North America as an extension of Swiss pioneer KEMARO AG.

Position Overview

Technical Enablement ensures that partners are technically capable of deploying, supporting and operating KEMARO solutions successfully. The role removes technical burden from Sales and Partner Managers and creates repeatable standards for installation, technical onboarding, certification and escalation.

Your tasks

Key Responsibilities

Define and deliver technical partner onboarding
Train and certify partner technicians
Support first installations and commissioning
Create technical enablement standards and documentation
Support demo readiness from a technical perspective
Define escalation paths for technical issues
Handle or coordinate L2 troubleshooting where needed
Ensure partners can manage standard site readiness, installation and basic troubleshooting
Work closely with Customer Success, Support and Service
Define what partners must be able to handle independently after ramp-up
Reduce ad hoc technical support from Sales and Partner Managers
Provide feedback to product, service and customer teams on recurring technical issues

Performance Metrics

Success in this role will be measured by:

Partners technically onboarded and certified
Reduction of technical escalations into Sales or Partner Management
Successful first installations
Faster partner ramp-up
Higher first-time-right installation quality
Clear technical handover and escalation process
Improved partner independence after training

Your profile

Required Qualifications / Skills

Technical understanding of robotics, automation, machines or industrial equipment
Installation and commissioning experience
Field Application / technical customer support experience
Ability to train technicians and non-technical stakeholders
Troubleshooting and structured problem solving
Understanding of service processes, spare parts and escalation logic
Ability to document technical standards clearly
Customer- and partner-facing communication skills
Ability to balance technical depth with operational pragmatism

Education

Bachelor’s degree

Travel Requirements

Travel required for partner visits / trainigs, customer deployments / prasentation
Estimated travel: 50-70%

We offer

Compensation & Benefits

401(k) with company contribution
Comprehensive health, dental, and vision insurance
Generous paid time off (PTO) and company holidays
Travel and business expenses fully reimbursed

Why Join KEMARO?

Join a fast-growing robotics company at the forefront of industrial automation
Opportunity to shape and expand the U.S. market presence
Opportunity to scale a very attractive technological product and GROW with the business and the Company
Work with cutting-edge technology solving real-world operational challenges
Collaborative, entrepreneurial environment with strong growth potential

Contact

Thomas Oberholzer
CSO
KEMARO AG
Phone: +41 71 747 91 11

Technical Partner Enablement USA

Your tasks

Your profile

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