Company Overview Tech Mahindra is a global digital transformation leader delivering innovative technology solutions that help enterprises become more agile, efficient, and sustainable. Through our comprehensive IT services, digital ecosystems, automation, and data-driven models, we support global clients in achieving growth and transformation goals.
As part of our expansion in Switzerland, we are looking for an experienced Client Partner to drive key account growth and lead high-impact digital engagements within the Retail and Consumer Packaged Goods (CPG) sector.
Client Partner (Retail CPG Expert), 100% (a)
Your Role
In this position, you will lead client relationships and support the delivery of strategic IT and digital transformation programs across the Retail and CPG sector. You will collaborate with senior business and technology stakeholders to define business objectives and translate them into measurable outcomes through the application of enterprise platforms and emerging technologies.
Drive IT & Digital Strategy:
Shape and execute digital transformation programs by aligning client objectives with technology-led innovation across areas such as cloud, enterprise applications, analytics, and automation.
Industry & Business Development:
Leverage your understanding of retail operations and consumer goods processes to identify new opportunities, develop client roadmaps, and contribute to revenue growth within strategic accounts.
Consultative Engagement: Lead client discussions with a value-based approach—connecting enterprise capabilities and technology solutions to outcomes such as revenue growth, cost optimization, and customer experience improvement.
Delivery & Account Governance:
Collaborate with global delivery teams to ensure seamless project execution and alignment with client expectations. Oversee program performance, quality standards, and customer satisfaction.
Ecosystem Collaboration:
Work closely with technology alliances and product partners to support the design of industry-relevant solutions and go-to-market strategies.
Client Relationship Management:
Foster trusted, long-term relationships with clients by providing strategic guidance, proactive communication, and a focus on continuous improvement.
Revenue Management & Business Ownership:
Take end-to-end responsibility for account-level financials, including revenue forecasting, profitability, and pipeline growth.